Cancellation by the customer
Any cancellation must be reported to Maison Chauffeur at least 24 hours before pickup time, by phone, WhatsApp or e-mail, with your booking reference. After that, no refund is possible.
CONDITIONS
Booking
conditions.
Price and availability are confirmed before departure. These are the cancellation rules.
Changes
Time or address can be changed up to 24 hours before pickup, subject to availability. After that, changes are not guaranteed.
No-show
If the customer does not show up at the pickup place and time, no refund is possible.
Waiting and late arrival
15 minutes of free waiting are included in town, and 30 minutes after landing for airport pickups. After that, a fee of €10 per started 15-minute block is charged.
Flight tracking
For arrivals by plane, please give your flight number: pickup time is adjusted at no cost if the flight is delayed.
If Maison Chauffeur cannot make the trip
In case of breakdown, accident or force majeure, Maison Chauffeur provides a replacement vehicle or refunds the trip.
Price and payment
The price is confirmed before departure. Payment is made on board (card or cash) or through a secure payment link sent after confirmation. Any tolls or parking fees are specified before the trip.
Stops and route
Any unplanned stop or route change is recalculated and may incur an extra charge.
Passengers, luggage and children
The number of passengers and bags must be given at booking and fit the vehicle’s capacity. Baby seats and boosters are available on request, with any supplement confirmed before the trip.
In the vehicle
Smoking is not allowed. Cleaning fees may be charged for significant soiling. Lost items can be returned on request, without liability for Maison Chauffeur.
Complaints and data
For any complaint, write to reservation@maisonchauffeur.be. Your details are used only to organise and confirm your trip.
A question?
Contact us by phone, WhatsApp or e-mail.